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  "incidents": [{"name":"Increased processing time of OpenAI model text-embedding-3-large in US region","status":"resolved","created_at":"2026-09-30T18:52:41.363+02:00","updated_at":"2026-09-30T22:25:50.179+02:00","monitoring_at":"2026-09-30T20:05:22.916+02:00","resolved_at":"2026-09-30T22:25:50.150+02:00","impact":"minor","shortlink":"https://stspg.io/phyxc8bh58pd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-30T18:52:41.356+02:00","reminder_intervals":null,"id":"nvg2hp1h017b","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-30T22:25:50.150+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T22:25:50.150+02:00","display_at":"2026-09-30T22:25:50.150+02:00","deliver_notifications":false,"tweet_id":null,"id":"lgh0wxwckv8w","incident_id":"nvg2hp1h017b","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are currently seeing improvements and increased stability across affected environments following the earlier disruption impacting the OpenAI model.\n\nProcessing times have returned toward normal levels, and most requests are now processing with normal processing time. \n\nWe are continuing to closely monitor system performance.","created_at":"2026-09-30T20:05:22.916+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T20:05:22.916+02:00","display_at":"2026-09-30T20:05:22.916+02:00","deliver_notifications":true,"tweet_id":null,"id":"f7rrvdngs2k0","incident_id":"nvg2hp1h017b","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently observing increased processing times for requests to the OpenAI model text-embedding-3-large in the US region. Requests may consequently take longer than usual. Our team is investigating the cause. We will provide an update as soon as more information is available.","created_at":"2026-09-30T18:52:41.454+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T18:52:41.454+02:00","display_at":"2026-09-30T18:52:41.454+02:00","deliver_notifications":true,"tweet_id":null,"id":"mjs4qjxsztw1","incident_id":"nvg2hp1h017b","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Boost.ai Provided LLM","created_at":"2025-01-28T09:06:34.476+01:00","updated_at":"2026-09-30T20:05:22.881+02:00","position":3,"description":null,"showcase":true,"start_date":"2025-01-28T01:00:00.000+01:00","id":"npslz6pvmqzf","page_id":"98t4w1vgpvs1","group_id":null}]},{"name":"Performance degradation of OpenAI models","status":"resolved","created_at":"2026-08-11T14:30:00.000+02:00","updated_at":"2026-08-20T11:48:02.443+02:00","monitoring_at":null,"resolved_at":"2026-08-11T14:30:00.000+02:00","impact":"none","shortlink":"https://stspg.io/ln0cpc82hfgz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-20T11:48:02.392+02:00","reminder_intervals":null,"id":"cc8mlvmtbblm","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"On 11 August 2026, from 14:30 to 19:50 CEST, a subset of virtual agent instances experienced degraded performance on conversations processed via the OpenAI (via boost.ai) vendor configuration, caused by elevated latency on the upstream provider's models. During this window, affected conversations experienced extended processing times and a elevated number of timeouts or errors. Provider latency returned to normal at 19:50 CEST, after which all affected instances were stable. Total duration of degraded performance: 5 hours 20 minutes. Note: this incident entry was published retroactively on the 20th of August as part of our commitment to a complete and accurate public service record.","created_at":"2026-08-20T11:48:02.434+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T11:48:02.434+02:00","display_at":"2026-08-11T14:30:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"vq1sksfs3886","incident_id":"cc8mlvmtbblm","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Performance degradation of OpenAI models","status":"resolved","created_at":"2026-08-06T15:30:00.000+02:00","updated_at":"2026-08-20T11:42:32.943+02:00","monitoring_at":null,"resolved_at":"2026-08-06T15:30:00.000+02:00","impact":"none","shortlink":"https://stspg.io/r4ydypsv660j","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-20T11:42:32.898+02:00","reminder_intervals":null,"id":"8pymzsny8yxb","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"On 6 August 2026, from 15:28 to 18:53 CEST, a subset of virtual agent instances experienced degraded performance on conversations processed via the OpenAI (via boost.ai) vendor configuration, caused by elevated latency on the upstream provider's models. During this window, affected conversations experienced extended processing times and a elevated number of timeouts or errors. Provider latency returned to normal at 18:53 CEST, after which all affected instances were stable. Total duration of degraded performance: approximately 3 hours 25 minutes. Note: this incident entry was published retroactively on the 20th of August as part of our commitment to a complete and accurate public service record.","created_at":"2026-08-20T11:42:32.935+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T11:42:32.935+02:00","display_at":"2026-08-06T15:30:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"519d2qlf5v6y","incident_id":"8pymzsny8yxb","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Performance degradation of OpenAI models","status":"resolved","created_at":"2026-07-28T13:00:00.000+02:00","updated_at":"2026-08-20T11:36:58.155+02:00","monitoring_at":null,"resolved_at":"2026-07-28T13:00:00.000+02:00","impact":"none","shortlink":"https://stspg.io/86gjt8g08fg1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-20T11:36:58.087+02:00","reminder_intervals":null,"id":"wt0x8bv4r0z4","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"On 28 July 2026, from 13:03 to 19:50 CEST, a subset of virtual agent instances experienced degraded performance on conversations processed via the OpenAI (via boost.ai) vendor configuration, caused by elevated latency on the upstream provider's models. During this window, affected conversations experienced extended processing times and a elevated number of timeouts or errors. Provider latency returned to normal at 19:50 CEST, after which all affected instances were stable. Total duration of degraded performance: approximately 6 hours 47 minutes. Note: this incident entry was published retroactively on the 20th of August as part of our commitment to a complete and accurate public service record.","created_at":"2026-08-20T11:36:58.143+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T11:36:58.143+02:00","display_at":"2026-07-28T13:00:00.000+02:00","deliver_notifications":false,"tweet_id":null,"id":"zdcgzjzf2t5x","incident_id":"wt0x8bv4r0z4","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Performance degradation of Azure OpenAI models","status":"resolved","created_at":"2026-06-08T12:00:22.401+02:00","updated_at":"2026-06-08T17:28:33.258+02:00","monitoring_at":"2026-06-08T12:41:52.935+02:00","resolved_at":"2026-06-08T17:28:33.245+02:00","impact":"minor","shortlink":"https://stspg.io/n94dpcfndlbx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-08T12:00:22.393+02:00","reminder_intervals":null,"id":"j6xvmcsnqxh0","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Microsoft has confirmed that the issue affecting elevated latency in requests routed to the models has been fully mitigated. \n\nOur systems are stable, and we are no longer observing elevated latency. We will continue to monitor performance to ensure ongoing reliability.","created_at":"2026-06-08T17:28:33.245+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T17:28:33.245+02:00","display_at":"2026-06-08T17:28:33.245+02:00","deliver_notifications":true,"tweet_id":null,"id":"g57xz9fw7w15","incident_id":"j6xvmcsnqxh0","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are currently seeing improvements and increased stability across affected environments following the earlier disruption impacting Azure OpenAI services.\n\nError rates and latency have returned toward normal levels, and most requests are now processing successfully. \n\nWe are continuing to closely monitor system performance and working with Microsoft Azure to ensure full resolution and sustained stability.","created_at":"2026-06-08T12:41:52.935+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T12:41:52.935+02:00","display_at":"2026-06-08T12:41:52.935+02:00","deliver_notifications":true,"tweet_id":null,"id":"3fgtww7hbrt3","incident_id":"j6xvmcsnqxh0","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are currently observing elevated latency affecting a subset of requests to Azure OpenAI models hosted in Europe.\n\nUsers may experience intermittent timeouts or increased response times in LLM-powered features.\n\nOur team is actively investigating the issue and has engaged Microsoft Azure support to assist in identifying the root cause and restoring normal service as quickly as possible.\n\nWe will continue to provide updates as more information becomes available.","created_at":"2026-06-08T12:00:22.499+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T12:00:22.499+02:00","display_at":"2026-06-08T12:00:22.499+02:00","deliver_notifications":true,"tweet_id":null,"id":"6p07mm5ylcrx","incident_id":"j6xvmcsnqxh0","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Boost.ai Provided LLM","created_at":"2025-01-28T09:06:34.476+01:00","updated_at":"2026-09-30T20:05:22.881+02:00","position":3,"description":null,"showcase":true,"start_date":"2025-01-28T01:00:00.000+01:00","id":"npslz6pvmqzf","page_id":"98t4w1vgpvs1","group_id":null}]},{"name":"Performance degradation of Azure OpenAI models","status":"resolved","created_at":"2026-05-29T17:44:00.370+02:00","updated_at":"2026-05-29T22:25:35.350+02:00","monitoring_at":"2026-05-29T19:23:58.554+02:00","resolved_at":"2026-05-29T22:25:35.331+02:00","impact":"minor","shortlink":"https://stspg.io/hzrmzmhd7p4n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-29T17:44:00.363+02:00","reminder_intervals":null,"id":"qhk355tlxw2y","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Microsoft has confirmed that the issue affecting elevated error rates in requests routed to the models has been fully mitigated. \n\nOur systems are stable, and we are no longer observing elevated error rates. We will continue to monitor performance to ensure ongoing reliability.","created_at":"2026-05-29T22:25:35.331+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T22:25:35.331+02:00","display_at":"2026-05-29T22:25:35.331+02:00","deliver_notifications":false,"tweet_id":null,"id":"jqc596wxhdqv","incident_id":"qhk355tlxw2y","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are currently seeing improvements and increased stability across affected environments following the earlier disruption impacting Azure OpenAI services.\n\nError rates and latency have returned toward normal levels, and most requests are now processing successfully. \n\nWe are continuing to closely monitor system performance and working with Microsoft Azure to ensure full resolution and sustained stability.","created_at":"2026-05-29T19:23:58.554+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T19:23:58.554+02:00","display_at":"2026-05-29T19:23:58.554+02:00","deliver_notifications":true,"tweet_id":null,"id":"k35jrq1clbqd","incident_id":"qhk355tlxw2y","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have received additional reports of elevated latency and intermittent errors affecting Azure OpenAI services following our previous recovery update.\n\nWe have also a new support ticket with Microsoft Azure to escalate the recurring issue and assist with ongoing investigation and recovery efforts.\n\nSome users may continue to experience degraded performance or intermittent failures in AI-powered features during this period\n\nAs a temporary workaround, customers may switch their LLM provider to OpenAI Europe to reduce the impact. This only requires updating the configured LLM provider within the admin panel. If OpenAI Europe is not currently enabled for your account, please contact our support team directly and we will assist with activation.\n\nWe will continue to provide updates as more information becomes available.","created_at":"2026-05-29T17:44:00.438+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T17:44:00.438+02:00","display_at":"2026-05-29T17:44:00.438+02:00","deliver_notifications":true,"tweet_id":null,"id":"z3l5lmr3f8jm","incident_id":"qhk355tlxw2y","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Boost.ai Provided LLM","created_at":"2025-01-28T09:06:34.476+01:00","updated_at":"2026-09-30T20:05:22.881+02:00","position":3,"description":null,"showcase":true,"start_date":"2025-01-28T01:00:00.000+01:00","id":"npslz6pvmqzf","page_id":"98t4w1vgpvs1","group_id":null}]},{"name":"Performance degradation of Azure OpenAI models","status":"resolved","created_at":"2026-05-29T12:17:36.539+02:00","updated_at":"2026-05-29T16:19:49.787+02:00","monitoring_at":"2026-05-29T15:33:15.768+02:00","resolved_at":"2026-05-29T16:19:49.772+02:00","impact":"minor","shortlink":"https://stspg.io/shfb7nvy7jzz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-29T12:17:36.532+02:00","reminder_intervals":null,"id":"7cpxq5ysjk1q","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Microsoft has confirmed that the issue affecting elevated error rates in requests routed to the models has been fully mitigated. \n\nOur systems are stable, and we are no longer observing elevated error rates. We will continue to monitor performance to ensure ongoing reliability.","created_at":"2026-05-29T16:19:49.772+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T16:19:49.772+02:00","display_at":"2026-05-29T16:19:49.772+02:00","deliver_notifications":true,"tweet_id":null,"id":"6l509495wqn6","incident_id":"7cpxq5ysjk1q","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are currently seeing improvements and increased stability across affected environments following the earlier disruption impacting Azure OpenAI services.\n\nError rates and latency have returned toward normal levels, and most requests are now processing successfully. \n\nWe are continuing to closely monitor system performance and working with Microsoft Azure to ensure full resolution and sustained stability.","created_at":"2026-05-29T15:33:15.768+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T15:33:15.768+02:00","display_at":"2026-05-29T15:33:15.768+02:00","deliver_notifications":true,"tweet_id":null,"id":"dbn86pv8vb0v","incident_id":"7cpxq5ysjk1q","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Microsoft Azure has confirmed that the ongoing elevated latency and error rates originate from an issue within their Azure OpenAI services.\n\nAs a workaround, customers may switch their LLM provider to OpenAI Europe to mitigate the impact. In most cases, this only requires updating the configured LLM provider within the admin panel.\n\nIf OpenAI Europe is not currently enabled for your account, please contact our support team directly by submitting a ticket, and we will assist with activation as quickly as possible.\n\nWe continue to monitor the situation closely and will provide further updates as they become available.","created_at":"2026-05-29T13:44:38.730+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T13:44:38.730+02:00","display_at":"2026-05-29T13:44:38.730+02:00","deliver_notifications":true,"tweet_id":null,"id":"3yr95k5mv1ww","incident_id":"7cpxq5ysjk1q","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently observing elevated latency and error rates affecting a subset of requests to Azure OpenAI models hosted in Europe.\n\nUsers may experience intermittent timeouts or increased response times in LLM-powered features.\n\nOur team is actively investigating the issue and has engaged Microsoft Azure support to assist in identifying the root cause and restoring normal service as quickly as possible.\n\nWe will continue to provide updates as more information becomes available.","created_at":"2026-05-29T12:17:36.611+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T12:17:36.611+02:00","display_at":"2026-05-29T12:17:36.611+02:00","deliver_notifications":true,"tweet_id":null,"id":"xx32qbt7hc89","incident_id":"7cpxq5ysjk1q","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Boost.ai Provided LLM","created_at":"2025-01-28T09:06:34.476+01:00","updated_at":"2026-09-30T20:05:22.881+02:00","position":3,"description":null,"showcase":true,"start_date":"2025-01-28T01:00:00.000+01:00","id":"npslz6pvmqzf","page_id":"98t4w1vgpvs1","group_id":null}]},{"name":"Performance degradation of Azure OpenAI model for Few-Shot and Out-of-Scope Detection","status":"resolved","created_at":"2026-04-16T00:18:03.000+02:00","updated_at":"2026-04-16T10:10:02.715+02:00","monitoring_at":"2026-04-16T03:17:53.000+02:00","resolved_at":"2026-04-16T10:10:02.696+02:00","impact":"minor","shortlink":"https://stspg.io/62k9ld50mnps","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-16T00:18:03.000+02:00","reminder_intervals":null,"id":"tpthljfq423l","page_id":"98t4w1vgpvs1","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Microsoft has confirmed that the issue affecting elevated error rates in requests routed to both the few-shot and out-of-scope detection models has been fully mitigated.\n\nOur systems are stable, and we are no longer observing elevated error rates. We will continue to monitor performance to ensure ongoing reliability.","created_at":"2026-04-16T10:10:02.696+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T10:10:02.696+02:00","display_at":"2026-04-16T10:10:02.696+02:00","deliver_notifications":false,"tweet_id":null,"id":"gdbqxlzyc0nq","incident_id":"tpthljfq423l","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Microsoft has implemented a fix for the issue causing elevated error rates in requests routed to the out-of-scope detection and few-shot models.\n\nOur systems have recovered, and we are seeing error rates return to normal levels. We are continuing to closely monitor performance to ensure stability.\n\nWe will provide a final update once we confirm the issue is fully resolved.","created_at":"2026-04-16T06:23:53.189+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T10:09:12.738+02:00","display_at":"2026-04-16T03:17:53.000+02:00","deliver_notifications":true,"tweet_id":null,"id":"xvr4krwkncbx","incident_id":"tpthljfq423l","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently observing an elevated error rate affecting a subset of requests to an Azure OpenAI model. Specifically, some requests are failing when routed to the model responsible for out-of-scope detection and few-shot .\n\nUsers may experience intermittent failures or unexpected errors in AI-powered features that depend on this functionality.\n\nThe root cause has been identified as an issue on the Microsoft Azure OpenAI side. We are actively working with Microsoft to expedite resolution and restore normal service.\n\nWe will provide updates as more information becomes available.","created_at":"2026-04-16T00:18:03.296+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T10:08:58.109+02:00","display_at":"2026-04-16T00:18:03.000+02:00","deliver_notifications":true,"tweet_id":null,"id":"80b5hbtb4h73","incident_id":"tpthljfq423l","custom_tweet":null,"affected_components":[{"code":"npslz6pvmqzf","name":"Boost.ai Provided LLM","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Boost.ai Provided LLM","created_at":"2025-01-28T09:06:34.476+01:00","updated_at":"2026-09-30T20:05:22.881+02:00","position":3,"description":null,"showcase":true,"start_date":"2025-01-28T01:00:00.000+01:00","id":"npslz6pvmqzf","page_id":"98t4w1vgpvs1","group_id":null}]}]
}